Terms of Sale

Welcome to the site of Fiurdelin.com (the "Site"), the online shop of Fiurdelin.

The products for sale on www.fiurdelin.com sold and invoiced by Fiurdelin Srl, based in Via Volturno, 2 – 23900 Lecco (LC), VAT number IT04157590136.

For any information regarding orders, shipments and, more generally, purchases, you can contact customer care at the following address: elina@fiurdelin.com

GENERAL CONDITIONS OF SALE

Acceptance of the general conditions of sale and conclusion of the contract:

The contract stipulated between Fiurdelin.com and the Customer (i.e. the subject, natural person, who makes the purchase on the Site, not referable to his own commercial, entrepreneurial, or professional activity) must be considered concluded with the acceptance, even if only partial, of the order by Fiurdelin.com. In the event of non-acceptance of the order, Fiurdelin.com will in any case promptly notify the Customer.

By placing an order in the various ways provided, according to the order form on the Site (hereinafter the "Order"), the Customer declares to have read all the information provided to him during the purchase procedure and to fully accept these general conditions (hereinafter the "Conditions").

These Conditions may be printed or saved on a durable medium, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and by art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

PURCHASE MODE

The products offered for sale by Fiurdelin are those present on the Fiurdelin.com website at the time the Order is placed, as described in the relevant information sheets.

In any case, it is understood that the images accompanying the description of a product are for information purposes only and may not be perfectly representative of its characteristics but differ, for example. by colour and size (also due to the browser and monitor used to access the Site and view images).

To place an Order, the Customer must fill in the relevant form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and / or products he intends to purchase. The Customer must also request Fiurdelin.com, if desired, to issue a tax invoice relating to the purchase, pursuant to art. 22 Presidential Decree n. 633/1972.

Correct receipt of the Order is confirmed by Fiurdelin.com through an e-mail reply, sent to the e-mail address supplied by the Customer. This confirmation message will summarize the purchase conditions, as required by applicable law, as well as the data entered in the Order by the Customer, so that the same can verify the same and possibly communicate without delay the necessary corrections of incorrect data.

PRICES AND PAYMENT METHODS

The prices indicated on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment costs are in any case communicated in advance to the Customer through the site or these Conditions.

The following payment methods are foreseen:

  • PayPal
  • Credit card
  • ApplePay
  • GooglePay

 

DELIVERY OF PRODUCTS AND RELATED EXPENSES

The purchased products will be delivered to the address indicated by the Customer in the Order within 14 working days from the date of registration of the Order by Fiurdelin.com, at the cost specifically indicated on the Site before sending the Order. Fiurdelin.com reserves the right to accept or not deliveries requested outside Italian or European borders. In any case, for deliveries to be made outside the Italian borders, shipping costs and delivery times may vary.

With regard to deliveries required in countries outside the European Union, any import customs fees will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to check the costs and any import limits.

The delivery times indicated by Fiurdelin.com must be considered as purely indicative and a delay with respect to them, or any delivery made with subsequent split shipments does not legitimize the Customer to refuse the delivery itself and to request compensation.

Upon delivery of the products, the Customer is required to check:

  • that the number of packages delivered corresponds to what is indicated in the transport document.
  • that the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials.

Any damage to the packaging and / or the product or the mismatch in the number of packages or information must be immediately detected, by placing a specific indication on the product delivery document to be returned to the courier.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 10 days of delivery, according to the procedures set out in this document.

 

DELIVERY OF PRODUCTS AND RELATED EXPENSES

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

To exercise the right of withdrawal referred to in the previous article 5.1, the Customer must send Fiurdelin.com a communication to that effect, within the terms indicated, to the following email address elina@fiurdelin.com.

In case of withdrawal, the Customer must return the products to our warehouses within 14 (fourteen) days of the withdrawal, by contacting Fiurdelin.com at the email elina@fiurdelin.com.

The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics, and size, according to normal diligence, without any signs of wear or dirt, in compliance with the following conditions:

  • the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, complements, etc ...);
  • for the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment;
  • the shipment, up to the certificate of receipt in the warehouse indicated by Fiurdelin.com, is under the complete responsibility of the customer;
  • in case of damage to the goods during transport, Fiurdelin.com will notify the Customer, to allow him to promptly file a complaint against the courier chosen by him and obtain the relative reimbursement; the product will then be made available to the customer, simultaneously canceling the request for withdrawal;
  • it will not be liable in any way for damage, theft, loss occurring during or in any case depending on the return shipment. 

Fiurdelin will reimburse the Customer for the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14, within 14 (fourteen) days of withdrawal, by means of a reversal of the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. Fiurdelin.com may suspend the refund until the returned product is received.

In any case, the Customer will lose the right of withdrawal in cases where Fiurdelin.com ascertains that:

  • the returned product and / or its accessories, and / or its packaging are not intact;
  • the product is missing its external packaging and / or its original internal packaging;
  • the product is missing any integral elements and / or accessories.

In case of forfeiture of the right of withdrawal, Fiurdelin.com will return the purchased product to the sender, charging the shipping costs to the sender and, if already reimbursed, the price of the product.

 

WARRANTIES & COMPLAINTS

WARRANTY

All products sold by Fiurdelin.com are covered by a 24 (twenty-four) month guarantee for lack of conformity, pursuant to Title III of Legislative Decree no. 206/2005. To use the warranty, the Customer must keep the invoice, or the payment receipt, together with the transport document.

In the event that, for any reason, Fiurdelin.com is unable to return a product under warranty (restored or replaced) to the Customer, or if the repair or replacement is, also due to the value of the product, excessively burdensome, Fiurdelin.com will be able to proceed with the appropriate reduction of the price paid, i.e. the refund of the entire amount paid with termination of the contract.

In cases where the application of the guarantees provides for the return of the product, the same must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).

COMPLAINTS AND REQUEST FOR INFORMATION

Any complaint or request for information can be addressed to Fiurdelin.com at the following addresses: elina@fiurdelin.com

PRIVACY

The personal data collected with the placing of the Order will be processed by Fiurdelin.com for the sole purpose of satisfying the express requests of the Customer, in compliance with EU 2016/679 and the privacy policy on the site. Any further processing will be carried out only with the express consent of the Customer.

APPLICABLE LAW

The sales contract referred to in these Conditions and its execution is governed by Italian law, with the non-application of the conflict rules and the United Nations Convention for the International Sale of Goods. The Court of the Customer's municipality of residence will be competent for the solution of the relative disputes.

AGREEMENT

The contract replaces all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject of the contract, together with the order, the general conditions relating to the use of the site and the conditions relating to the registration service. Any variation or modification of the contract must be accepted in writing by both parties.

COMMUNICATIONS

All communications between the parties must be made in writing and sent to the address of the other party indicated in the contract and in the order. Communications sent to the other party's e-mail address, indicated on the site and in the order, are also intended to be sent in writing.

Communications relating to the validity or existence of this agreement must be exclusively delivered by hand or sent by registered letter with acknowledgment of receipt.

Please note - to avoid any misunderstanding, the conditions in English language will prevail over those translated into other languages.