Terms of Sale

Welcome to the site of Fiurdelin.com (the "Site"), the online shop of Fiurdelin.

The products for sale on www.fiurdelin.com sold and invoiced by Fiurdelin Srl, based in Via Volturno, 2 – 23900 Lecco (LC), VAT number IT04157590136.

For any information regarding orders, shipments and, more generally, purchases, you can contact customer care at the following address: elina@fiurdelin.com

GENERAL CONDITIONS OF SALE

Acceptance of the general conditions of sale and conclusion of the contract:

The contract stipulated between Fiurdelin.com and the Customer (i.e. the subject, natural person, who makes the purchase on the Site, not referable to his own commercial, entrepreneurial, or professional activity) must be considered concluded with the acceptance, even if only partial, of the order by Fiurdelin.com. In the event of non-acceptance of the order, Fiurdelin.com will in any case promptly notify the Customer.

By placing an order in the various ways provided, according to the order form on the Site (hereinafter the "Order"), the Customer declares to have read all the information provided to him during the purchase procedure and to fully accept these general conditions (hereinafter the "Conditions").

These Conditions may be printed or saved on a durable medium, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and by art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

PURCHASE MODE

The products offered for sale by Fiurdelin are those present on the Fiurdelin.com website at the time the Order is placed, as described in the relevant information sheets.

In any case, it is understood that the images accompanying the description of a product are for information purposes only and may not be perfectly representative of its characteristics but differ, for example. by colour and size (also due to the browser and monitor used to access the Site and view images).

To place an Order, the Customer must fill in the relevant form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and / or products he intends to purchase. The Customer must also request Fiurdelin.com, if desired, to issue a tax invoice relating to the purchase, pursuant to art. 22 Presidential Decree n. 633/1972.

Correct receipt of the Order is confirmed by Fiurdelin.com through an e-mail reply, sent to the e-mail address supplied by the Customer. This confirmation message will summarize the purchase conditions, as required by applicable law, as well as the data entered in the Order by the Customer, so that the same can verify the same and possibly communicate without delay the necessary corrections of incorrect data.

PRICES AND PAYMENT METHODS

The prices indicated on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment costs are in any case communicated in advance to the Customer through the site or these Conditions.

The following payment methods are foreseen:

• PayPal
• Credit card
• ApplePay
• GooglePay

 

 

WARRANTIES & COMPLAINTS

WARRANTY

All products sold by Fiurdelin.com are covered by a 24 (twenty-four) month guarantee for lack of conformity, pursuant to Title III of Legislative Decree no. 206/2005. To use the warranty, the Customer must keep the invoice, or the payment receipt, together with the transport document.

In the event that, for any reason, Fiurdelin.com is unable to return a product under warranty (restored or replaced) to the Customer, or if the repair or replacement is, also due to the value of the product, excessively burdensome, Fiurdelin.com will be able to proceed with the appropriate reduction of the price paid, i.e. the refund of the entire amount paid with termination of the contract.

In cases where the application of the guarantees provides for the return of the product, the same must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).

COMPLAINTS AND REQUEST FOR INFORMATION

Any complaint or request for information can be addressed to Fiurdelin.com at the following addresses: elina@fiurdelin.com

PRIVACY

The personal data collected with the placing of the Order will be processed by Fiurdelin.com for the sole purpose of satisfying the express requests of the Customer, in compliance with EU 2016/679 and the privacy policy on the site. Any further processing will be carried out only with the express consent of the Customer.

APPLICABLE LAW

The sales contract referred to in these Conditions and its execution is governed by Italian law, with the non-application of the conflict rules and the United Nations Convention for the International Sale of Goods. The Court of the Customer's municipality of residence will be competent for the solution of the relative disputes.

AGREEMENT

The contract replaces all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject of the contract, together with the order, the general conditions relating to the use of the site and the conditions relating to the registration service. Any variation or modification of the contract must be accepted in writing by both parties.

COMMUNICATIONS

All communications between the parties must be made in writing and sent to the address of the other party indicated in the contract and in the order. Communications sent to the other party's e-mail address, indicated on the site and in the order, are also intended to be sent in writing.

Communications relating to the validity or existence of this agreement must be exclusively delivered by hand or sent by registered letter with acknowledgment of receipt.

Please note - to avoid any misunderstanding, the conditions in English language will prevail over those translated into other languages.